FAQs
Below are some frequently asked questions - please feel free to contact us if you have any others.
Because each custom cake is made to order and each cake is unique to you, we recommend 4 - 6 weeks notice to make sure we have everything in time for your perfect cake. We have quick option available online and you can check these out here Shop.
Short answer YES! We do deliver. Check out our Delivery 🚚 options.
We only ship our cookies and shop products - We DO NOT ship our perishable items. Check out our shipping information.
If you are looking for a custom cake and you know what you are after you can fill out our Custom Order Form or
not sure what you are after? Then Book a Design Call to talk with Theresa about what options are available for you.
We can cater for for certain allergies, though please keep in mind TMF Cake Designs is not an allergy-free kitchen and we do work with tree nuts, gluten, dairy, nuts, eggs and soy products. We use chocolate that is Gluten and palm-oil-free
So we CANNOT cater for severe allergies. When baking/creating our allergy products we do sterilize our area and utensils before creating these products.
Most of our toppers are handcrafted from sugar, however some more detailed and heavier toppers will have some non-edible components to them for structure purposes and you will be notified of these during consult process or picking up your cake. We do also have non edible toy toppers that are food safe and specially designed for cakes and a range of acrylic and wood toppers that you can find here.
BUTTERCREAM/FROSTING
Buttercream is a frosting has a soft smooth rich creamy texture, while buttercream cant be moulded like fondant can, though it can be piped onto the cake in attractive patterns and buttercream flowers. Buttercream cakes are not ideal to have at outside parties or transporting in the hotter months we recommend Fondant cakes in these months.
Types of buttercream TMF uses are
- Swiss Meringue Buttercream.
FONDANT
Fondant is an icing, and has next to no limits being a sculptable paste, you can be so creative with it. Used to be draped over the cake for a smooth professional finish to provide a good surface for transfers and great for intricate decorations, creating figurines and comes in a range of colors already premade or you can create your own colors with gel colors. Hand painting, stenciling, piping, transfers are just some of the techniques that can be created on a fondant cake.
At TMF we use ganache as our base foundation icing so we can get the fondant as thin as we can, to drap over the cake giving a much nicer taste to the cake then a thick piece of fondant.
We recommend fondant cakes all year round with only some fillings being available in the hotter months.
See our Customer Care page for storage suggestions.
Yes!! We do. We stock a small range of acrylic and wooden toppers from Sandra Dillon Design. You can find these here.
Need a Custom one?? No problem we just need at least 4 weeks notice for these. I also hand make all edible toppers in the cake studio to personalize your cake also.
Our most popular ones are our butter cakes and mud cakes - we find that butter cakes are great for kid's cakes and if you like a lighter and fluffier cake, while the mud cakes are more of a rich, dense moist cake. Both of these cakes paired with a filling of choice make for a wonderful dessert to share with family and friends.
I have our Classic range of cake and cake fillings or Be Daring and Be EXTRA Daring options - What will you choose?
All of our cakes are transported to venues and locations in food safe and strong boxes with all the appropriate cake care, and structure labels are carefully attached to each order. We then transport your cake in our air conditioned car to your venue/location or choice. We do carry a cake kit for any mishaps on our travels. Theresa has 13 years of experience in transporting cakes. It's peace of mind though knowing that the person that is delivering your cake can also fix it if need be.
If any arranging florals and or any setting up of your cake is required we will send you an email of requirements needed the week of your Wedding/Event.
Returns
NON PERISHABLES
Refunds maybe applicable at the descrection of TMF Cake Designs for non perishables only if the product purchased:
Does not meet the specifications or description given for its useIs faulty and a replacement product is not available Is out of date when purchased or within 14 days of expiration of use by date. (This is usually checked before sending to you).
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
FOR ONLINE CAKE/FOOD ORDERS:
For all our perishable online cakes and baked goods once your order is placed it cannot be changed, and is not eligible for return or refunds. Please read full product description to make sure the product is right for you, and check out our made to fresh to order, shipping terms and pickup/delivery terms before placing your order.
ONLINE CAKE PHOTOGRAPHS
Our online party/dessert cakes and baked goods are as is per photograph, changes cannot be made to these unless there is a customised option. Sometimes TMF will have to change the design due to not being able to get the ingredient or decoration needed and you will be notified of your options if there is any changes.
For all Custom Wedding and special events cakes/ products please refer to our full Terms and Conditions
We cannot accept returns on sale items or gift cards.
WORKSHOP CANCELLATIONS/REFUNDS
Location - Blackwater TMF Cake Designs Studio
There must be 6 students for the workshop to run. If 6 students will not be participating, the workshop will be cancelled and you have the choice of a full refund or an automatic enrolment in a future workshop.
In the case that a workshop needs to be cancelled by TMF Cake Designs for any changes in dates for any reason, you will be notified in writing by email and have the choice to join in on another date that will be arranged by TMF Cake Designs or a full refund of the workshop price paid.
Due to the preparation of all workshops, all sales are final. Please double/triple-check your calendar before purchasing your order. If you are unable to make the workshop for any reason and can't find anyone to take your place, we can do a take-home kit up for you to still enjoy.
Location - Markets/Events
In the case that the Market/Event will be cancelled due to unforeseen circumstances you will have the choice to a full refund of the purchase price or choose a take-home kit.
Refunds
You will be notified once we have received and inspected your enquiry, and let you know if the refund will be approved or not. If approved, you’ll be refunded by original payment method within 10 business days. Shipping is non refundable, and if any return shipping needed will be the customers responsibility.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tmfcakedesigns.com.