RETURNS
NON PERISHABLES
Refunds may be applicable at the discretion of TMF Cake Designs for non-perishables only if the product purchased:
- Does not meet the specifications or description given for its use
- Is faulty and a replacement product is not available
- Is out of date when purchased or within 14 days of the expiration of use by-date. (This is usually checked before sending it to you).
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
FOR ONLINE CAKE/FOOD ORDERS:
For all our perishable online cakes and baked goods once your order is placed it cannot be changed and is not eligible for return or refund. Please read the full product description to make sure the product is right for you, and check out our made-to-fresh-to-order, shipping terms and pickup/delivery terms before placing your order.
ONLINE CAKES
Our online party/dessert cakes and baked goods are as is, changes cannot be made to these unless there is a customised option. Sometimes TMF will have to change the design due to not being able to get the ingredients or decoration needed and you will be notified of your options if there are any changes.
For all Custom Wedding and special events cakes/ products please refer to our full Terms and Conditions
We cannot accept returns on sale items or gift cards.
WORKSHOP CANCELLATIONS/REFUNDS
Location - Blackwater TMF Cake Designs Studio
There must be 6 students for the workshop to run. If there are not 6 students participating the workshop it will be cancelled and you have the choice to a full refund or an automatic enrolment in a future workshop.
In the case that a workshop needs to be cancelled by TMF Cake Designs for any changes in dates for any reason, you will be notified in writing by email and have the choice to join in on another date that will be arranged by TMF Cake Designs or a full refund of the workshop price paid.
Due to the preparation of all workshops, all sales are final. Please double/triple-check your calendar before purchasing your order. If you are unable to make the workshop for any reason and can't find anyone to take your place, we can do a take-home kit up for you to still enjoy.
Location - Markets/Events
In the case that the Market/Event will be cancelled due to unforeseen circumstances you will have the choice to a full refund of the purchase price or choose a take-home kit.
Refunds
We will notify you once we’ve received and inspected your enquiry, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If shipping is required, the full cost of shipping full cost will be the customer's responsibility.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tmfcakedesigns.com.