Terms and Conditions - Wedding and Custom Celebration Cakes
Terms and Conditions - Wedding and Custom Celebration Cakes
How to secure your booking for all Wedding and Custom Celebration Cakes
All cakes are not detailed on our website. If you would like to have a specific design, this is a custom cake which will need to be booked in advance. Whilst we have most products available, sometimes, we do need to order supplies and materials for these cakes, so we do require at least 4 - 8 weeks' notice for all celebration cakes and 6 – 12 months' notice for wedding cakes.
Custom cake pricing starts at $250.00. Upon receiving specifications from you, we will advise you as to the cost of the cake ("Purchase Price"). We will then require written confirmation of the order from you.
Deposit Required and Payment Requirement
To secure your booking TMF Cake Designs requires a 25% non-refundable deposit. Should you require the cake delivery date to be changed, TMF Cake Designs will consider transferring the deposit to the alternative date at our discretion (pending availability of the new date).
Full payment will be required 10 business days before the pickup/delivery date of the cake.
Your invoice will be sent to you as soon as your order and date is confirmed by email. Your date will not be secure until the deposit has been paid.
We are unable to hold a booking if your deposit is not paid. Your booking is not secure until the deposit is paid. Where a deposit remains unpaid, TMF Cake Designs reserves the right to cancel any order at our discretion and an order will NOT be started if the above terms are not met.
Preferred payment method:- Bank transfer
Credit card and Pay Pal facilities are also available.
Changes and Cancellation
We understand that plans can change and we will gladly assist you in making changes to your Cake and bookings, pending availability and notice provided. We accept cancellations by phone or email up to 10 business days prior to your event however, charges for cancellations will be as follows:-
- 25% of the Purchase Price will be charged for cancellations made more than 10 business days prior to the event; and
- 100% of the Purchase Price will be charged for cancelling the order 10 business days or less prior to the event.
If the order is cancelled, it is entirely at the discretion of TMF Cake Designs, to change or otherwise offer any other options to the customer.
Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded.
Major design variations to your cake will be accepted up to 24 days prior to your event. Minor variations to your cake will be accepted up to 10 days prior to your event.
All design variations must be confirmed in writing with TMF Cake Designs.
If a design variation is requested outside of these timeframes, it is entirely at the discretion of TMF Cake Designs, to accept the variation or otherwise offer any other options to the customer.
Orders that require delivery must have somebody available at the delivery address to receive your cake and/or other products. In the event that no-one is available at the address provided, your products will be taken back to TMF Cake Designs Blackwater. It is your responsibility to collect the cake from TMF Cake Designs Blackwater within 48 hours of the delivery date.
In the event the cake is not collected from TMF Cake Designs Blackwater, we will dispose of any cake, cupcake or baked goods within 48 hours. If you request an alternative delivery within 48 hours of the original scheduled delivery date, additional delivery charges will apply.
Delivery and Set-up Charges
Blackwater Delivery and Collection
Special Local Delivery during other timeframes: $5.00
Free local pickup from our Blackwater design studio – By appointment
- Emerald Delivery - Friday: $10.00
- Rockhampton – Saturday: $25.00
- Yeppoon Delivery – Saturday: $30.00
Delivery fees outside of these times is subject to confirmation with TMF Cake Designs prior to the event.
Delivery and set-up charges for all cakes will be charged in 30 minute intervals depending on each individual design and requirements on top of our standard delivery fees.
Set up and Site Conditions
TMF Cake Designs requires the venue to provide a secure table. Cake tables must be set up and ready for us to use prior to the scheduled delivery time.
TMF Cake Designs reserves the right to refuse the set-up of any cake in any location that is not properly air-conditioned or weather proofed, or on any surface that does not appear sturdy enough to hold the weight of our cakes. If these circumstances arise, TMF Cake Designs will do everything in its power to work with venue staff to find a suitable alternative.
Our cakes are heavy, and require a sturdy table and cake plateau/stand. TMF Cake Designs is not responsible for any damage caused by tables or cake plateaus/stands unable to withstand the weight of our cakes, or any cake plateaus/stands not supplied by us.
Once cakes are set up, they are not intended to be moved until served. TMF Cake Designs is not responsible for damage caused by others after the cake is set up by TMF Cake Designs.
Outdoor sites are unpredictable. TMF Cake Designs will do everything in its power to minimize weather damage. TMF Cake Designs are not responsible for damage caused by weather.
Common types of damage that may occur at an outdoor site:
- Water condensation
- Running of colours
- Melting buttercream
- Sliding decorations
- Bug attractant
Take home tasting boxes containing six flavours are available during January and February of each year at a cost. Collection is from TMF Cake Designs Blackwater by appointment, or delivery by expression of interest. Unfortunately samples are not available outside of this timeframe. For ordering, please refer to https://tmfcakedesigns.com/products/cake-tasters
Cakes should be stored in accordance with the instructions provided. TMF Cake Designs is not responsible for any issues that may arise out of products not being stored in accordance with our instructions.
Occasionally, due to the design of the cake, we will use supports and other non-edible items for structural purposes and toppers for travelling. We will let you know about these items. It is then your responsibility to make sure these items are removed before serving to your guests.
Sugar flowers are all made by hand in our Blackwater Studio and whilst the flowers are made from sugar, and are edible and safe to have contact with the cake, due to the wires required to create delicate leaves etc., they must be removed before serving and are not to be consumed.
Fresh flowers are great to use on a cake, however please keep in mind that fresh flowers are not an edible product and there are some poisonous varieties, which may also be contaminated with pesticides, insects, dirt or other contaminates, which you may want to check out before adding to your cake. TMF Cake Designs will take no responsibility for any third party edible or non-edible items added to our cakes or baked products post-delivery.
Photography of Your Cake
TMF Cake Designs reserves the right to take and use photographs of your cake(s) and desserts, before, during and after set up, including scene type photos of the event location, to use for marketing, advertising, and promotional purposes, without permission or any compensation payable to you.
As cakes are baked in a kitchen where allergens are present, TMF Cake Designs cannot prevent cross contamination in kitchen preparation areas. TMF Cake Designs processes known allergens such as tree nuts, peanuts, wheat, dairy, corn, gluten, and eggs. You agree to notify guests of allergy risks and hold us harmless for any allergic reaction.
Performance of any agreement is contingent upon the ability of TMF Cake Designs to complete the agreement and is subject to labour disputes, strikes, Acts of God, and other causes beyond our control.
Receipt of your deposit or full payment indicates that you agree to our terms and conditions.
Additional terms and conditions are contained in our Client Services Agreement, a copy of which can be provided to you upon request.
Terms and conditions may change without notice, although we will endeavour to notify you.